Introduction
Sonic Bloom Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information when you use our website, sonicbloomstudios.com (the "Site"), and our services (collectively, the "Services"). By accessing or using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Site or Services.
Information We Collect
We collect several types of information from and about users of our Site and Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through contact forms, email correspondence, or during the booking process.
- Payment Information: When you book a session or purchase services from us, we collect payment information such as credit card details or other financial information necessary to process your payment. This information is processed securely through our third-party payment processor, Stripe. We do not store your complete credit card details on our servers.
- Usage Data: We automatically collect information about your interaction with our Site and Services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use this data to analyze trends, administer the Site, and gather demographic information about our user base.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our Site, and customize your experience. You can control the use of cookies through your browser settings.
- Audio and Visual Recordings: When you use our recording studio services, we may collect audio and visual recordings of your sessions. These recordings are used for production purposes and are stored securely on our servers. With your explicit consent, we may use excerpts of these recordings for promotional purposes on our Site and social media channels.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the services you request, such as recording, mixing, and mastering. We also use your information to improve our Site and Services, personalize your experience, and develop new features.
- Communication: We use your contact information to communicate with you about your bookings, provide customer support, and send you updates and promotional materials. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
- Payment Processing: We use your payment information to process your payments and prevent fraudulent transactions.
- Analytics: We use usage data and cookies to analyze trends, track user activity, and gather demographic information about our user base. This information helps us understand how our Site is being used and how we can improve it.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
- Security: We use your information to protect the security and integrity of our Site and Services, and to prevent and detect fraud and other illegal activities.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact Information: We retain your contact information as long as you maintain an active relationship with Sonic Bloom Studios, such as being a repeat client or subscriber to our newsletter. If you request to be removed from our contact list, we will retain a minimal amount of information to ensure we do not contact you again.
- Payment Information: Payment information is retained in accordance with legal and regulatory requirements, typically for a period of seven years for auditing and tax purposes. However, sensitive payment details such as credit card numbers are not stored directly on our servers but are securely managed by our third-party payment processor, Stripe, in accordance with their data retention policies.
- Usage Data: We retain usage data for a period of 24 months to analyze trends, monitor the performance of our website, and improve user experience. After this period, the data is aggregated and anonymized for long-term analysis.
- Audio and Visual Recordings: Audio and visual recordings of your sessions are retained for a period of 12 months after the completion of the project, unless otherwise agreed upon in writing. After this period, the recordings may be securely archived or deleted, depending on our contractual obligations and business needs.
- Cookies: Cookie retention periods vary depending on the type of cookie. Session cookies are deleted when you close your browser, while persistent cookies may remain on your device for up to two years. You can manage your cookie preferences through your browser settings.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data transmitted over the internet, such as payment information. Our website uses HTTPS encryption to ensure that your data is transmitted securely between your browser and our servers.
- Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties. Our employees are trained on data security best practices and are required to comply with our internal security policies.
- Firewalls: We use firewalls to protect our servers from unauthorized access and network intrusions.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.
- Physical Security: Our studio facilities are equipped with physical security measures, such as surveillance cameras and access control systems, to prevent unauthorized entry.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Third-Party Services
We use various third-party services to operate our Site and provide our Services, including:
These third-party services have their own privacy policies and data processing practices. We encourage you to review the privacy policies of these services to understand how they handle your personal information. We are not responsible for the privacy practices of these third-party services.
Children's Privacy
Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our Site and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Site or Services after any changes to this Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Sonic Bloom Studios
Privacy Department
300 Congress Ave
Austin, TX 78701
Email: [email protected]
Phone: (512) 555-1212
This Privacy Policy is effective as of November 5, 2024.